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<span title="" class="">Thanks</span>, however the email is matching, and here are some hints that this is not the problem:</p>
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<li>Everything works if I do it with Kleopatra instead of GpgOL, and the other clients work fine matching the email address in that certificate. It also can verify received signed/encrypted just fine from that certificate.</li><li>Very important: When it asks me if I want to generate a new certificate, I simply click the filter icon to the right (which it says will remove the filter), and it instantly finds the correct certificate by, as you say, matching the email address.</li></ol>
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So what filter are you creating by default that is not allowing it to see his own certificate unless it has been generated directly using GpgOL?</p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Andre Heinecke <aheinecke@intevation.de><br>
<b>Sent:</b> Wednesday, October 10, 2018 12:41 AM<br>
<b>To:</b> gpg4win-users-en@wald.intevation.org<br>
<b>Cc:</b> Jeff Smith<br>
<b>Subject:</b> Re: [Gpg4win-users-en] GpgOL trouble finding own certificate after Send</font>
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<div class="PlainText">Hi,<br>
<br>
On Tuesday, October 9, 2018 6:40:15 PM CEST Jeff Smith wrote:<br>
> Hello, I'm teaching my clients to use gpg4win 3.1.3 but there are some<br>
> problems making it hard for them to understand what to do. I have figured out<br>
> ways to make it send that I hope give clues how to resolve this.<br>
<br>
Thanks for extending the userbase. :-)<br>
<br>
> We already have signed keys so I imported his own key after installing<br>
> 3.1.3. When he tries to reply to me it will sign/encrypt automatically.<br>
> Problem is it finds no certificate for his email address and guides him to<br>
> generate new keys both for signing and to encrypt to self, but we need <br>
> to use the one I gave him that is already there. I found out that if I press<br>
> the filter symbol to the right of each field where the key was not found, it<br>
> finds it. Then sign/encrypt works.<br>
><br>
> I discovered that if I did have GpgOL generate the new key, then that new<br>
> key will be found every time. So what is not being configured to find his own<br>
> imported key automatically?<br>
<br>
GpgOL matches the key by the "Email Address" so if you open Kleopatra the key <br>
needs to have the same Email address as the one used in Outlook. This is <br>
because when verifying a signature we also check that the signing key matches <br>
the "From" address.<br>
<br>
So my most likely guess would be that the Key used by your customer does not <br>
have a matching "Email Address". You can add a new userid with this email on <br>
the same key using the details dialog in kleopatra.<br>
<br>
Hope this helps,<br>
Andre<br>
<br>
<br>
-- <br>
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