[Gpg4win-users-en] Some emails not decryptable

[Bernhard Reiter]

Hi Michaela,

Am Donnerstag 11 März 2021 16:32:01 schrieb Michaela Azevedo Pires:
> I can't add GpgOL to outlook 2016 how do I do it?

When it is installed, Outlook should pick it up.
If it does not, here are instructions to diagnose the situation
https://wiki.gnupg.org/TroubleShooting#GpgOL_won.27t_load_in_Outlook
for an IT person. If needed, get someone from your IT support to help
you with the instructions.

To further understand what is going on
at your side, here is my suggestion again:

> -----Original Message-----

> Behalf Of Bernhard Reiter Sent: 10 de março de 2021 17:18

> Save the attachement called "encrypted.asc", open it in Kleopatra.
>
> Can you decrypt it?
>
> If not, please do
>   gpg -v --decrypt encrypted.asc
> on the command line
> (https://wiki.gnupg.org/TroubleShooting#Command_line_operations)
>
> Check if the numbers there (correspond to your public key identifier).

Those are the next steps as I see it
(As you have been answering briefly, can you do it without citing a full email
you are replying to? This way others can see faster what you want. Please only 
reply once.)

Best Regards,
Bernhard

-- 
www.intevation.de/~bernhard   +49 541 33 508 3-3
Intevation GmbH, Osnabrück, DE; Amtsgericht Osnabrück, HRB 18998
Geschäftsführer Frank Koormann, Bernhard Reiter, Dr. Jan-Oliver Wagner
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