[Gpg4win-users-en] GpgOL trouble finding own certificate after Send

Andre Heinecke aheinecke at intevation.de
Wed Oct 10 08:41:18 CEST 2018


On Tuesday, October 9, 2018 6:40:15 PM CEST Jeff Smith wrote:
> Hello, I'm teaching my clients to use gpg4win 3.1.3 but there are some
> problems making it hard for them to understand what to do. I have figured out
> ways to make it send that I hope give clues how to resolve this.

Thanks for extending the userbase. :-)

> We already have signed keys so I imported his own key after installing
> 3.1.3. When he tries to reply to me it will sign/encrypt automatically.
> Problem is it finds no certificate for his email address and guides him to
> generate new keys both for signing and to encrypt to self, but we need 
> to use the one I gave him that is already there. I found out that if I press
> the filter symbol to the right of each field where the key was not found, it
> finds it. Then sign/encrypt works.
> I discovered that if I did have GpgOL generate the new key, then that new
> key will be found every time. So what is not being configured to find his own
> imported key automatically?

GpgOL matches the key by the "Email Address" so if you open Kleopatra the key 
needs to have the same Email address as the one used in Outlook. This is 
because when verifying a signature we also check that the signing key matches 
the "From" address.

So my most likely guess would be that the Key used by your customer does not 
have a matching "Email Address". You can add a new userid with this email on 
the same key using the details dialog in kleopatra.

Hope this helps,

Andre Heinecke |  ++49-541-335083-262  | http://www.intevation.de/
Intevation GmbH, Neuer Graben 17, 49074 Osnabrück | AG Osnabrück, HR B 18998
Geschäftsführer: Frank Koormann, Bernhard Reiter, Dr. Jan-Oliver Wagner
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