[Gpg4win-users-en] GpgOL trouble finding own certificate after Send

[Jeff Smith]

Thanks, however the email is matching, and here are some hints that this is not the problem:

  1.  Everything works if I do it with Kleopatra instead of GpgOL, and the other clients work fine matching the email address in that certificate. It also can verify received signed/encrypted just fine from that certificate.
  2.  Very important: When it asks me if I want to generate a new certificate, I simply click the filter icon to the right (which it says will remove the filter), and it instantly finds the correct certificate by, as you say, matching the email address.


So what filter are you creating by default that is not allowing it to see his own certificate unless it has been generated directly using GpgOL?


________________________________
From: Andre Heinecke <aheinecke at intevation.de>
Sent: Wednesday, October 10, 2018 12:41 AM
To: gpg4win-users-en at wald.intevation.org
Cc: Jeff Smith
Subject: Re: [Gpg4win-users-en] GpgOL trouble finding own certificate after Send

Hi,

On Tuesday, October 9, 2018 6:40:15 PM CEST Jeff Smith wrote:
> Hello, I'm teaching my clients to use gpg4win 3.1.3 but there are some
> problems making it hard for them to understand what to do. I have figured out
> ways to make it send that I hope give clues how to resolve this.

Thanks for extending the userbase. :-)

> We already have signed keys so I imported his own key after installing
> 3.1.3. When he tries to reply to me it will sign/encrypt automatically.
> Problem is it finds no certificate for his email address and guides him to
> generate new keys both for signing and to encrypt to self, but we need
> to use the one I gave him that is already there. I found out that if I press
> the filter symbol to the right of each field where the key was not found, it
> finds it. Then sign/encrypt works.
>
> I discovered that if I did have GpgOL generate the new key, then that new
> key will be found every time. So what is not being configured to find his own
> imported key automatically?

GpgOL matches the key by the "Email Address" so if you open Kleopatra the key
needs to have the same Email address as the one used in Outlook. This is
because when verifying a signature we also check that the signing key matches
the "From" address.

So my most likely guess would be that the Key used by your customer does not
have a matching "Email Address". You can add a new userid with this email on
the same key using the details dialog in kleopatra.

Hope this helps,
Andre


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Andre Heinecke |  ++49-541-335083-262  | http://www.intevation.de/
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